This past Tuesday, I posted a review of the Bloomspot deal I used at Devi a couple weeks back and the disappointing experience I had there regarding the confusion about the deal and rude service by restaurant management.
A couple days later, Bloomspot emailed me after reading my post (I guess they subscribe to Google Alerts). They wanted to apologize for the less than stellar experience I had with the deal and the restaurant itself. I really appreciate great customer service, even more so when they go above and beyond the call of duty. It isn’t like CT or I ever contacted them to tell them we had this problem; they proactively sought out and read the post, then sought out my email address to contact me. They offered me a $20 credit towards any future Bloomspot deal. I was also informed that price differential in the pre-fix menu is for the 2 side dishes and 2 orders of naan we received.
This really improves my opinion of Bloomspot and makes me happy that I voiced my concerns on my review and they not only read them, they also did their best to make up for them.
T.C. says
Cool. Good to know Bloomspot came through with a follow-up.
CT says
Impressive customer service by bloomspot!
Lkp says
Nice to know some places still care about their customers! My experience at Boqueria was so off-putting I’m not sure they could do anything to make me go back there–or they read my review and said F her!
TT says
LKP,
Note it was Bloomspot that made amends, not the restaurant itself. 😉
LB says
Great to hear that BloomSpot has awesome customer service and cares! Thanks for sharing