This past Tuesday, I posted a review of the Bloomspot deal I used at Devi a couple weeks back and the disappointing experience I had there regarding the confusion about the deal and rude service by restaurant management.
A couple days later, Bloomspot emailed me after reading my post (I guess they subscribe to Google Alerts). They wanted to apologize for the less than stellar experience I had with the deal and the restaurant itself. I really appreciate great customer service, even more so when they go above and beyond the call of duty. It isn’t like CT or I ever contacted them to tell them we had this problem; they proactively sought out and read the post, then sought out my email address to contact me. They offered me a $20 credit towards any future Bloomspot deal. I was also informed that price differential in the pre-fix menu is for the 2 side dishes and 2 orders of naan we received.
This really improves my opinion of Bloomspot and makes me happy that I voiced my concerns on my review and they not only read them, they also did their best to make up for them.